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Refund policy

Thank you for shopping at Cabot & Sons. We want to ensure your complete satisfaction with your purchase. Please review our return policy below:

Eligibility:

  • Returns are eligible within 30 days from the date of purchase.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging.

Return Procedure:

  • Please contact us prior to returning your item.
  • The customer is responsible for the shipping costs.

Refunds:

  • Refunds will be issued after the returned product is received by the House of Contractors and is inspected.
  • If the item is damaged, missing parts, not in the original condition, or has obvious signs of use, the return will be denied.
  • Pre-orders are not eligible for cancellation.
  • Items purchased online that qualify for 50% off shipping are considered special order items. If cancelled, these orders will be subject to a 25% cancellation fee, which reflects the manufacturer’s cancellation charge.
  • Online Credit Card Payments: Refunds are processed at 95% of the original payment to cover non-refundable fees charged by the payment processor.
  • In Person Credit Card Payments: 100% Refund 
  • Direct Payments: ACH, Wire, Direct Deposit, E-Transfer, Check & Cash: 100% Refund 

Exchanges (if applicable):

  • Pre-orders are eligible for modification prior to shipping.
  • We are happy to replace items if there is a manufacturing defect, or the item was damaged in transit. If you need to exchange it, email us.